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Customer Service Response Solution
The solution prompt demonstrates key principles of effective prompt engineering by:
- Specifying the desired tone (professional and empathetic)
- Providing context (responding to a negative review)
- Including specific elements to address (acknowledge concerns, offer solutions)
- Setting clear parameters (length and structure)
This structured approach helps ensure the AI generates a response that is appropriate, helpful, and aligned with business communication standards.
Solution Prompt
Act as a professional customer service representative and write a response to a negative review. The response should: 1) Be professional and empathetic in tone 2) Acknowledge the customer's frustration 3) Apologize for their experience 4) Offer specific solutions to their technical and support issues 5) Provide direct contact information for follow-up. Keep the response between 100-150 words and structure it in clear paragraphs.
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