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Solution: Late Delivery Complaint Script Prompt
The solution demonstrates how to structure a prompt that will generate effective customer service scripts for late delivery situations. Key elements included:
- Specific scenario definition (late delivery complaints)
- Clear tone guidelines (apologetic but professional)
- Required components (acknowledgment, explanation, solution, compensation if applicable)
- Brand voice consideration (small, personal business)
- Variables for customization
- Length parameters
This structured approach ensures consistent, appropriate responses that balance customer satisfaction with business realities.
Solution Prompt
Create a customer service response script for handling late delivery complaints at a small online gift shop. The tone should be genuinely apologetic while remaining professional. Include: 1) A personalized greeting using [Customer_Name] 2) Acknowledgment of the delay and its impact 3) Clear explanation of the situation 4) Specific resolution steps 5) Offer of compensation (10% off next purchase) 6) Warm closing. Keep the response between 75-100 words. Emphasize our commitment to customer satisfaction and desire to make things right.
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